Would you like to be part of our journey to become the best in Europe?
We are growing fast, and we are looking for a Customer Service Team Lead to help us get to the next level.
Who would have thought that parking could be this exciting? Parkster was born out of a simple but powerful idea: no one should get a parking ticket just because life gets in the way. Started in Lund, Sweden in 2010 as a smart counter-reaction to a frustrating parking landscape, we have grown into one of Sweden's, Germany's, and Austria's leading parking apps.
We build software that makes life easier for thousands of people, every day. We believe in real trust with our customers - open, direct, and honest. We want that same spirit inside our own team: at Parkster, everyone is encouraged to get involved, share ideas, and take ownership.
The location for this position is in Munich. You will report to the Global Head of Customer Service in Sweden.
Customer Service at Parkster
At Parkster, we aim to make parking effortless. But when things go wrong, our Customer Service team steps in to solve issues fast so users can get on with their day.
We don't hide behind chatbots or endless FAQs. We believe in real human availability, fast response times, and taking direct responsibility when something breaks.
Having recently launched a new ticketing system and built our own dedicated 1st-line team, we're well on our way, but we still have plenty of exciting work ahead. That's where you come in.